Acer Indonesia ranks among the world’s top ten branded PC vendors, designing and marketing easy, dependable IT solutions that empower people to reach their goals and enhance their lives. In 2000, Acer spun-off its manufacturing operation to focus on globally marketing its brand-name products: desktop and mobile PCs, servers and storage, displays, peripherals, and e-business solutions for business, government, education, and home users. Vision A reputable winner in the knowledge-based economy through innovative business models, and marketing of IT products and services. Mission Breaking barriers between people and technology signifies the company’s long-term vision and direction, to bridge the gap between technology and its users.
We are one of the fastest growing IT Company and now we are looking for a dynamic people to fill up the position of :
Acer Customer Service Center Supervisor
Responsibilities:
* Supervise the implementation of operation plan in Acer Service Center to be in line with SOP so as to achieve the agreed level of SLA and CSI.
* Follow up & provide the proposed recommendation to superior for decision making process on each customer complaint in order to ensure the achievement of SLA and CSI
* Coordinate & monitor customer service (front desk) team in order to provide excellence customer service & solution for walk in customer
* Execute program in ASC function of CSI, i.e. queuing system, uniform/groom, officer development program, good environment, etc., in order to increase level of Customer Satisfaction Index
* Set up internal meeting for ASC team which related to Operation of ASC in order to achieve high performance of ASC Team.
* Provide weekly report which including on case quantity (closed and waiting collection), customer trend, SLA and front desk, Warehouse Transit & Bench Repair team performance to be submitted to Superior.
Requirements:
* Min. Bachelor Degree in Information Management/Engineering/Science from reputable University
* Maximum 32 years old
* Minimum 5 years working experience in supervisory level
* Experience in Service Center Operation in Electronic/Consumer Electronics and IT Industries
* Self motivation and initiative, combined with an analytical mind and logical/firm judgment
* Good problem solving skills
* Strong understanding of available and emerging technologies is essential
If you meet the qualification, please send your resume with recent photograph, current and expected salary to hrd@acer.co.id
